Project List

Citygate is currently conducting an assessment of the Animal Resources Department of Alachua County, FL to ensure its alignment with current industry best practices, strengthen policies and procedures, and identify operational recommendations which will ensure improvement for the Department’s organization and services. Citygate’s assessment will include a review of documents, statistics, current policies and procedures, operations, workflow, and animal flow—with thorough analysis of kennel, medical, adoption, outreach, and volunteer services. Citygate’s final report will serve the County in optimizing the efficiency, effectiveness, and implemented best practices of the Animal Resources Department.

Citygate is currently conducting a comprehensive Operational and Organizational Assessment of the Public Works and Engineering Departments for the City of Dixon, CA. The assessment will include an analysis of existing conditions related to organization, staffing, resource allocation, technology, and budgetary and funding elements of the departments to ensure the City can meet current and future service demands. Citygate will identify opportunities to improve efficiency, customer service, collaboration, and organizational effectiveness; and will provide practical recommendations for an optimal organizational structure and leadership model—including support related to the recruitment of a new Director of Public Works. Citygate’s final report will also provide a prioritized implementation roadmap to guide the successful execution of the study’s recommendations.

Citygate developed Standard Operating Guidelines (SOGs) for the City of Sacramento Animal Care Services Division. For this engagement, Citygate thoroughly inventoried and reviewed current policies and procedures, conducted an on-site assessment and stakeholder engagement to understand current operational realities, and then drafted new and updated SOGs for the Division’s use in improving services and care. Citygate also attended an Animal Wellbeing Commission meeting on-site to present new and updated SOGs to key community stakeholders.

Citygate performed a development services process assessment for the city of Cañon City, CO. With new leadership and evolving community expectations, Citygate’s assessment ensures that core service delivery systems are operating as efficiently, transparently, and effectively as possible, assisting the City to ground any potential structural decisions, including the consideration of a regional building authority, in a clear understanding of current performance, root causes, and opportunities for improvement. Citygate's comprehensive and objective assessment assessed the end-to-end development process and identified inefficiencies, bottlenecks, and areas for improved coordination across departments; provided benchmarking against comparable communities to better understand how the City’s performance aligns with peer jurisdictions; delivered practical, actionable recommendations that can be implemented to improve service delivery, predictability, and customer experience; and supported informed decision-making regarding organizational structure and service delivery models, including the potential role of regional partnerships.

Citygate performed a Standards of Coverage Assessment Update in partnership with the City of Oxnard, CA Fire Department’s leadership, firefighters, administrative personnel, and City elected and appointed officials. Citygate conducted a comprehensive analysis of community risk factors, reviewed appropriate levels of service, and evaluated existing practices and performance. Citygate collaborated with Department staff to define necessary levels of staffing and provide the Department with insight regarding increased and enhanced emergency management preparedness. Citygate’s thorough assessment will ensure the City’s emergency services are optimally ready to respond to the needs of the public, with deployment analysis and long-term planning that serve the Department’s mission to safeguard the community and its interests by providing emergency and community-based service, motivated by compassion and professionalism.

Citygate conducted a Standards of Cover assessment and developed a Master Plan for the South King Fire District, WA. Citygate utilized a structured analysis through stakeholder engagement and the SOC process to review current conditions and provide a Community Risk Assessment; and analyzed historical data, District funding sources, and threats to funding to establish realistic strategic initiatives for the future. Citygate engaged the community in this process, including management, line staff, and the Board of Commissioners, to develop recommendations for strategic initiatives over a three- to five-year timeframe. The Final Report and Implementation Plan provide a comprehensive review and analysis of current service models, as well as findings and recommendations to expand and enhance South King County’s service model, ensuring the provision of quality fire and emergency medical services—both in the short term and the future.

Citygate was retained to conduct a review of the Verdugo Fire Communications Center’s cost-allocation structure and policies for the City of Glendale, CA. For this engagement, Citygate analyzed the cost-to-expense apportionment framework and needed policies related to operating and capital expenses before preparing a cost-sharing model update.

Citygate conducted a Management and Operational Study for the University of Central Missouri Department of Public Safety, including a thorough, independent, and objective analysis of the UCM’s current organization, leadership structure, operations, deployment, and staffing levels. The assessment culminated in a Final Report that will serve as a foundation for future planning, budgeting, and decision-making, ensuring the continued provision of efficient and effective police services to meet the needs and expectations of the University. For this engagement, Citygate performed objective and data-driven analysis to provide UCM with recommendations guided by established industry standards and best practices, culminating in a review that serves as both (1) a credible and transparent basis for future university leadership dialogue, and (2) a foundational blueprint for UCM to assess leadership, maximize efficiency, and best utilize personnel and other resources. Through the course of this engagement, Citygate identified planned service delivery systems and staffing levels which best empower UCM to ensure adequate service levels, improve morale, and bolster operational effectiveness—consistent with UCM’s values of community, diversity, excellence, learning, opportunity, and service. Citygate also provided recommendations that are phased, scalable, tailored to UCM’s financial reality, and organized by short-term, mid-term, and long-term priority—including suggested implementation steps.

As a follow-on engagement to Citygate’s Operational Analysis of Henderson Animal Care and Control, Citygate provided implementation support for Henderson Animal Protection Services. For this engagement, Citygate developed comprehensive Standard Operating Procedures (SOPs) that conform with industry best practices while being tailored to current agency staffing levels and City policies, with SOPs related to the shelter operations, veterinary services, and placement and volunteer programs. As part of this engagement, Citygate also assisted the City with Code Enforcement Agency Accreditation through the American Association of Code Enforcement (AACE).

Citygate provided the City of San Mateo, CA Police Department with strategic planning services to facilitate the development of a 2026–2031 Strategic Plan—in coordination with a workshop being facilitated for the Department through the California Commission on Peace Officer Standards and Training (POST). Citygate’s methodology for this engagement included six workshops to lead the Department through the strategic planning process, culminating in a final Strategic Plan document that provides the Department with an ongoing tool that can be updated and adapted in view of future developments and emerging needs.

Citygate partnered with Design Workshop to support the completion of the San Joaquin County Park System Plan for Parks and Recreation. Citygate assessed existing parks and recreation programs and services provided to the community, reviewed organizational structure and functionality, and identified opportunities for greater efficiency and effectiveness to meet the County’s mission and goals. Citygate also evaluated existing agreements maintained by the County with partner agencies; compared staffing levels and operational capacity to national averages; and assisted with a benchmark analysis that includes programs, services, revenue/expenses, and community use. For this engagement, Citygate provided a recreation trend analysis that considers national and state recreation trends and local demographics and reviewed the County's current fiscal conditions to make recommendations regarding potential funding strategies to support the Park System Plan's implementation. Based on Citygate’s extensive review and the public engagement and community assessment processes managed by Design Workshop, recommendations were developed to identify future needs as forecasted to meet population growth and demographic shifts—including recommendations and strategies to provide a more seamless provision of services, facilities, and programs.

Citygate conducted a comprehensive assessment of how firefighting services are provided in the State of Minnesota for the Department of Public Safety. For this engagement, Citygate reviewed Statewide incident response, types, and geographical distribution; analyzed life, safety, and property damage impacts; assessed Effective Response Force standards; provided a trend projection analysis benchmarked against national standards and best practices; and reviewed the number of fire departments and types of staffing Statewide. For this significant and far-reaching effort, Citygate’s Project Team was tasked to create an extensive Data Warehouse to enable meaningful assessment of varied Statewide data sources and metrics. Citygate also conduct review of the State’s training, certification, and licensing of firefighters; analyzed the recruitment and retention of fire department staff (including volunteer, paid-on-call, part-time, contract, and full-time); performed a macro-level evaluation of fire department equipment and infrastructure; and conducted a macro-level evaluation of funding for firefighting services in Minnesota benchmarked to that of other states. Citygate worked in close collaboration with the Minnesota Department of Public Safety, the State Fire Marshal, and other Minnesota fire service stakeholders through onsite and virtual meetings, online surveys, and numerous listening sessions and town hall meetings to capture meaningful insight and input throughout the assessment process. Additionally, Citygate developed a final report with practical recommendations for Statewide implementation.

Citygate was retained by the Los Angeles County and the Los Angeles County Fire Department to conduct an additional independent review into the Eaton Fire of January 2025. Specifically, Citygate’s investigation focused on the reported three-hour delay by LACoFD personnel before Evacuation Orders were issued for areas of the unincorporated community of Altadena west of Lake Avenue during the first night of the fire. Citygate was tasked to review available evidence, interview key personnel, and conduct additional research as needed into the Eaton Fire’s behavior as it drove Incident Command decisions during the hours under review.

Citygate performed a Citywide Organizational Assessment of all departments for the City of Pleasanton, CA. Citygate reviewed current conditions, analyzed opportunities for organizational changes and process improvements that can further enhance service to customers and stakeholders, evaluated future service demands, and developed an Implementation Action Plan including a prioritized schedule of recommendations with options for how to adjust services and operations to ensure long-term fiscal sustainability. Citygate’s analysis provided cost-saving measures to eliminate redundancies, waste, and inefficient or unnecessary operations, with an emphasis on identifying opportunities for cross-functional collaboration and more efficient sharing of resources for each City department. After assessing each department’s organizational structure, process and efficiency, and reporting and accountability, Citygate developed targeted recommendations, with performance measures and benchmarks for the City to measure implementation progress.

Citygate developed a comprehensive Homelessness Strategic Plan and Implementation Matrix for the City of Jurupa Valley, with the goal of guiding the City’s efforts to prevent and reduce homelessness, improve service coordination between the City and its programs and partners, and promote housing stability throughout the region. The formation of the Strategic Plan included a robust needs assessment, gap analysis, shelter feasibility study, and strategic framework; as well as enhanced stakeholder engagement, with Citygate partnering with the City to conduct an online Community Survey and to host a Town Hall event that included persons with a lived experience of homelessness. Citygate’s analysis addressed key homelessness services components such as prevention and diversion, shelter feasibility, partnership expansion, and the broader housing and services framework, culminating in the creation of metrics for measurable outcomes. The final Strategic Plan aligned with state and federal priorities to maximize impact and funding opportunities and provide the City with a viable path toward improved initiatives and partnerships to serve people experiencing homelessness.

Citygate conducted a public safety impacts assessment for both Fire/EMS and Police services related to the California Forever development envisioned within the City of Suisun City, CA. Citygate performed an objective study in alignment with county, state, and federal public safety best practices and regulatory requirements to provide recommendations regarding potential impacts and needed adjustments to extend public safety services to a level commensurate with the City’s expanding needs. Recommendations included appropriate trigger points for the provision of additional and expanded services related to the California Forever development, including development of new methods and technologies to act as a force multiplier to the public safety personnel needed to serve the City.

Citygate assisted the Cities of Redondo Beach and Hermosa Beach with a review of Redondo Beach’s costs to offer contract fire services to Hermosa Beach. After thorough review of relevant documents and data, Citygate built operational and technical fiscal models before conducting briefings with stakeholders and submitting final project materials and exhibits related to Citygate’s key findings and recommendations.

Citygate assisted the Interim Fire Administrator of the City of Otsego, MN with an implementation plan to establish the City’s new fire services. For this effort, Citygate provided mentoring and coaching, reviewed costs and budgeting, assessed personnel additions, reviewed City staff work regarding best practices and regulatory requirements, and provided ad hoc coaching and briefings.

Citygate prepared a staffing and equipment analysis to provide fiscal impact understanding to the Town of Ross should it choose to staff a fire station permanently rather than solely maintain its current contracted services as part of the Ross Valley Paramedic Authority (RVPA), which provides ambulance and paramedic services to the entire Ross Valley area of Marin County. Citygate provides a cost model for personnel, annual maintenance and operating expenses, capital equipment, and fire apparatus for the Town’s decision-making processes going forward.

Citygate is currently performing a Finance Department Operational Review and Budget Stabilization Update to Citygate’s prior organizational review and budget stabilization project for the City of Sonora. Citygate’s review will focus on specific recommendations and cost priorities identified previously as part of the prior study in 2023. Citygate will seek stakeholder input to determine the status of the recommendations and assess actual implementation costs, and will review the applicable updated fiscal (and related) documents, policies, and procedures implemented after the previous study’s conclusion to provide targeted updates to key findings and recommendations.