City of Cañon City, CO

Citygate performed a development services process assessment for the city of Cañon City, CO. With new leadership and evolving community expectations, Citygate’s assessment ensures that core service delivery systems are operating as efficiently, transparently, and effectively as possible, assisting the City to ground any potential structural decisions, including the consideration of a regional building authority, in a clear understanding of current performance, root causes, and opportunities for improvement. Citygate's comprehensive and objective assessment assessed the end-to-end development process and identified inefficiencies, bottlenecks, and areas for improved coordination across departments; provided benchmarking against comparable communities to better understand how the City’s performance aligns with peer jurisdictions; delivered practical, actionable recommendations that can be implemented to improve service delivery, predictability, and customer experience; and supported informed decision-making regarding organizational structure and service delivery models, including the potential role of regional partnerships.