City of El Cerrito, CA

Citygate is currently performing a Service Delivery Study of City departments for the City of El Cerrito to provide strategic guidance related to the provision of services given limited financial resources. Citygate will evaluate current conditions, analyze opportunities for organizational changes and process improvements that can further enhance service to customers and stakeholders, evaluate future service demands, and develop a Strategic Action Plan with a prioritized implementation schedule of recommendations and options for how to adjust services and operations to ensure long-term fiscal sustainability. For each department, Citygate will comprehensively evaluate organizational structure; staffing and skillsets; policies, processes, and procedures; workload data and projections; budgets and revenue sources; and opportunities for the utilization of new technologies to improve organizational efficiency. Citygate will also evaluate future service demands and associated staffing levels and funding to outline a variety of cost reduction strategies within both present and future scenarios to align service delivery goals with available resources, developing service delivery performance measures and benchmarks to measure progress.