City of Henderson, NV

As a follow-on engagement to Citygate’s Operational Analysis of Henderson Animal Care and Control, Citygate provided implementation support for Henderson Animal Protection Services. For this engagement, Citygate developed comprehensive Standard Operating Procedures (SOPs) that conform with industry best practices while being tailored to current agency staffing levels and City policies, with SOPs related to the shelter operations, veterinary services, and placement and volunteer programs. As part of this engagement, Citygate also assisted the City with Code Enforcement Agency Accreditation through the American Association of Code Enforcement (AACE).

Scope of work: An operational analysis of Henderson Animal Care and Control to align the operation with best practices, ensure it is operating as efficiently and effectively as possible, and assess whether the current facility will meet the growing needs of the City of Henderson. This comprehensive operational analysis includes examination of staffing levels and workload, management and record keeping, animal intake and handling, fiscal management, sanitation, medical health, internal policies and procedures, the physical layout and design of the facility, future capacity needs, animal behavioral health and mental well-being services, animal intake processes, marketing programs, social media usage, and many other areas.