City of Sacramento, CA

Citygate developed Standard Operating Guidelines (SOGs) for the City of Sacramento Animal Care Services Division. For this engagement, Citygate thoroughly inventoried and reviewed current policies and procedures, conducted an on-site assessment and stakeholder engagement to understand current operational realities, and then drafted new and updated SOGs for the Division’s use in improving services and care. Citygate also attended an Animal Wellbeing Commission meeting on-site to present new and updated SOGs to key community stakeholders.

Citygate is currently providing the City of Sacramento Fire Department with an update to its most recent Standard of Cover assessment to forecast service demand growth and ensure a comprehensive understanding of the City’s growth and risks to be protected. In addition, Citygate will provide a facility adequacy review of aging fire stations and an examination of options to adapt the Department’s EMS transport program. As a foundation for this project, Citygate will utilize a Standards of Response Cover “as-is” assessment, in conjunction with an updated Community Risk Assessment, to understand the strengths and challenges related to the Department’s current deployment plan—in accordance with the latest NFPA standards, ISO guidelines, and CPSE-CFAI 10th Edition best practices. As a result of Citygate’s exhaustive analyses and robust stakeholder engagement, the findings and recommendations of our detailed, multi-volume study will provide the City an ideal foundation upon which to refine and optimize service delivery and efficiency.

Citygate provided an independent evaluation of the City of Sacramento Animal Care Services Division’s efficiency and effectiveness and the appropriateness of existing services and processes, best management practices, and benchmarking compared to agencies of similar size. Citygate also provided an operational review of the Division for the City, with recommendations on policies to implement and ways to streamline workflow, enrich services, and increase safety for customers and staff. The study also included a workload and staffing analysis to evaluate the appropriateness of the staffing level and ensure fees provide an optimal level of cost recovery.

Citygate conducted a Standards of Coverage assessment for the City of Sacramento. Citygate produced an SOC document that is fully compliant with industry best practices in the field of deployment analysis, which the City intends to use to determine the distribution and concentration of the City’s firefighting and ambulance resources.

Citygate provided consulting services to improve performance and accountability within the Fire Prevention Bureau for the City of Sacramento. Citygate provided technical work products, process re-design facilitation, inter-departmental agreements, fiscal and software reform advice, and project reports to executive management over the course of this one-year, $150,000 engagement. To better understand the workflow and integrated processes within the Bureau, Citygate worked with the client team to develop clear logic models identifying not only the various steps within the Bureau’s programs, but also their relationships with each other. The creation of job checklists, which were drafted with an engaged staff team, were most helpful to the client for building sustainable, improved effectiveness and efficiency.