City of West Sacramento, CA

Citygate conducted an Operational and Organizational Assessment of the Community Development Department for the City of West Sacramento, CA to determine whether the City’s development process is in alignment with the expectations of the community and City Council, as well as whether current processes follow best practices when compared with similarly situated organizations. Citygate’s analysis served to ensure the Department is organized in the most efficient way possible to perform its responsibilities, helping the City to better understand the factors contributing to Citygate’s recommendations related to improving and optimizing its development process. Citygate also provided a roadmap for implementation of recommendations to improve the Department’s processes and ensure the highest level of customer service.

Citygate performed a comprehensive operations and staffing assessment for the Police Department in the City of West Sacramento, California. This assessment analyzed staffing needs and service demands to determine an optimal staffing model, appropriately considering workload, performance measures, service delivery expectations, operating budgets, community priorities, and Departmental organization.