Animal Services (2)

Citygate is currently conducting an assessment of the Animal Resources Department of Alachua County, FL to ensure its alignment with current industry best practices, strengthen policies and procedures, and identify operational recommendations which will ensure improvement for the Department’s organization and services. Citygate’s assessment will include a review of documents, statistics, current policies and procedures, operations, workflow, and animal flow—with thorough analysis of kennel, medical, adoption, outreach, and volunteer services. Citygate’s final report will serve the County in optimizing the efficiency, effectiveness, and implemented best practices of the Animal Resources Department.

Citygate developed Standard Operating Guidelines (SOGs) for the City of Sacramento Animal Care Services Division. For this engagement, Citygate thoroughly inventoried and reviewed current policies and procedures, conducted an on-site assessment and stakeholder engagement to understand current operational realities, and then drafted new and updated SOGs for the Division’s use in improving services and care. Citygate also attended an Animal Wellbeing Commission meeting on-site to present new and updated SOGs to key community stakeholders.

As a follow-on engagement to Citygate’s Operational Analysis of Henderson Animal Care and Control, Citygate provided implementation support for Henderson Animal Protection Services. For this engagement, Citygate developed comprehensive Standard Operating Procedures (SOPs) that conform with industry best practices while being tailored to current agency staffing levels and City policies, with SOPs related to the shelter operations, veterinary services, and placement and volunteer programs. As part of this engagement, Citygate also assisted the City with Code Enforcement Agency Accreditation through the American Association of Code Enforcement (AACE).

Citygate designed and developed an Animal Services Strategic Plan for Contra Costa County. This new plan included an evaluation of the accomplishments of the Animal Services Department since the implementation of the 2018 Strategic Plan, with clear, prioritized goals, objectives, and metrics to measure progress. Citygate included an Implementation Action Plan with the Final Report and provided on-site training and strategic meetings to ensure successful implementation of the plan. Citygate also conducted surveys of internal and external stakeholders throughout the community. Citygate was also retained by the County to provide additional and ongoing implementation support for the Strategic Plan.

Scope of work: Assessment, development, and design of an Animal Services Strategic Plan for Contra Costa County. This new plan includes an evaluation of the accomplishments of the Animal Services Department since the implementation of the 2018 strategic plan, and will contain clear prioritized goals, objectives, and metrics to measure progress. The scope of work will also include surveys of internal and external stakeholders throughout the community. As part of this engagement, Citygate will include an implementation action plan, and will provide on-site training and strategic meetings to ensure successful implementation of the plan.

Scope of work: An assessment of the Corpus Christi Animal Care Services Department to determine any issues that may limit effectiveness of operations and administration. The assessment includes an evaluation of the CCACS facility and the Department’s building needs; review of documents, policies and procedures, and operations; and incorporation of staff interviews and stakeholder input. The assessment also includes a review of the CCACS business model and the efficiency of policies, procedures, workflow, and animal flow in all Animal Care Services divisions—including but not limited to Administration, Field Operations, Investigation, Kennels, Live Release, and the Veterinary Clinic. Length of stay and capacity of care as well as euthanasia policy will be evaluated. The assessment includes a market pay analysis for positions in the Department.

Scope of work: An operational analysis of Henderson Animal Care and Control to align the operation with best practices, ensure it is operating as efficiently and effectively as possible, and assess whether the current facility will meet the growing needs of the City of Henderson. This comprehensive operational analysis includes examination of staffing levels and workload, management and record keeping, animal intake and handling, fiscal management, sanitation, medical health, internal policies and procedures, the physical layout and design of the facility, future capacity needs, animal behavioral health and mental well-being services, animal intake processes, marketing programs, social media usage, and many other areas.

Scope of work: A comprehensive study of the Elk Grove Animal Shelter staffing model, including workload, animal population trends, performance measures, service delivery expectations, and operating budgets.

An assessment of the animal care and control needs of the City of Santa Clarita, specifically as they relate to the sheltering of animals. Citygate conducted a data-driven analysis of current services, euthanasia rates, and specific policy impacts, and evaluated potential service gaps with recommendations regarding how to best address them. Citygate’s analysis determined whether the community’s distinct shelter needs were being met and detailed viable options for the City’s consideration and implementation moving forward.

Citygate performed an animal care feasibility study for Davis County, Utah. This assessment reviewed Animal Care of Davis County’s ability to meet the County’s current and growing animal care needs, evaluated and described a range of options to provide animal shelter services, and estimated the advantages, disadvantages, and costs of alternatives. This review included an in-depth operational assessment of Animal Care of Davis County to provide the foundation for recommendations on the needs of a new animal shelter facility.