Police

Citygate conducted a Management and Operational Study for the University of Central Missouri Department of Public Safety, including a thorough, independent, and objective analysis of the UCM’s current organization, leadership structure, operations, deployment, and staffing levels. The assessment culminated in a Final Report that will serve as a foundation for future planning, budgeting, and decision-making, ensuring the continued provision of efficient and effective police services to meet the needs and expectations of the University. For this engagement, Citygate performed objective and data-driven analysis to provide UCM with recommendations guided by established industry standards and best practices, culminating in a review that serves as both (1) a credible and transparent basis for future university leadership dialogue, and (2) a foundational blueprint for UCM to assess leadership, maximize efficiency, and best utilize personnel and other resources. Through the course of this engagement, Citygate identified planned service delivery systems and staffing levels which best empower UCM to ensure adequate service levels, improve morale, and bolster operational effectiveness—consistent with UCM’s values of community, diversity, excellence, learning, opportunity, and service. Citygate also provided recommendations that are phased, scalable, tailored to UCM’s financial reality, and organized by short-term, mid-term, and long-term priority—including suggested implementation steps.

Citygate provided the City of San Mateo, CA Police Department with strategic planning services to facilitate the development of a 2026–2031 Strategic Plan—in coordination with a workshop being facilitated for the Department through the California Commission on Peace Officer Standards and Training (POST). Citygate’s methodology for this engagement included six workshops to lead the Department through the strategic planning process, culminating in a final Strategic Plan document that provides the Department with an ongoing tool that can be updated and adapted in view of future developments and emerging needs.

Citygate conducted a public safety impacts assessment for both Fire/EMS and Police services related to the California Forever development envisioned within the City of Suisun City, CA. Citygate performed an objective study in alignment with county, state, and federal public safety best practices and regulatory requirements to provide recommendations regarding potential impacts and needed adjustments to extend public safety services to a level commensurate with the City’s expanding needs. Recommendations included appropriate trigger points for the provision of additional and expanded services related to the California Forever development, including development of new methods and technologies to act as a force multiplier to the public safety personnel needed to serve the City.

Citygate completed a project to provide consulting and architectural services and develop a 10-year Public Safety Master Plan for the City of Surprise, AZ, including recommendations for service models to assist the Public Safety departments (Fire-Medical and Police) to achieve new organizational and programmatic goals and ensure alignment with both the City’s General Plan and the Mayor and Council Strategic Plan. In addition to an updated assessment of all facets of public safety operations, organization, and staffing, Citygate’s work, in partnership with LEA-Architects, LLC, included an outline for the construction planning and development of the City’s Public Safety Operations Center (PSOC).

Citygate conducted an objective assessment of the Police Department for the Village of Northbrook, IL to provide the Department with a comprehensive Staffing and Organizational Plan. Citygate’s assessment included analysis of dedicated and undedicated time for patrol officers, current service delivery models, and the Department’s organizational structure. Citygate also analyzed the Village’s evolving residential population and significant commercial development growth over the last twenty years, with resultant increases to service demand and workload that have not been addressed through new understanding of service levels and patrol zone configurations. Citygate’s final report served to guide policymakers and the Department in prioritizing appropriate staffing levels and relevant services while strategically planning for the future.

Citygate is currently conducting a comprehensive assessment of staffing and workload for the UC San Francisco Police Department. The workload assessment for this engagement will include analysis of calls for service data to determine actual service demand, workload distribution across patrol areas and shifts, community proactive policing, and executive protections workload. Citygate’s staffing assessment will define optimal staffing levels including type, frequency, and spatial needs for more than 60 physical sites; evaluate organizational structure and spans of control; and will suggest relevant alternatives to sworn response where applicable.

Citygate is currently conducting a comprehensive staffing analysis and developing an implementation plan that will strategically serve the Tulsa Police Department for the next five years. Citygate’s analysis will include findings and recommendations related to the Department’s operational efficiency, effectiveness, and staffing needs—in addition to review of performance data, budgets, and reports. The analysis will address workforce needs in view of demographics, organizational structure, patrol and investigative response gaps, calls for service, attrition rates, and future staffing costs—with a methodology that includes data collection and analysis, review of benchmark data from peer agencies, and determination of functions that can be handled more effectively by non-sworn, professional staff. Citygate’s review will assist the Department to ensure adequate service levels, improve operational effectiveness, and achieve the goals outlined in the Department’s Strategic Plan.

Citygate developed a Strategic Plan for the City of Chico, CA Police Department to align policy priorities with public resources, including measurable metrics to track implementation and ensure successful outcomes related to Police Department goals; strategies required to achieve goals; and the specific, measurable objectives required to fully execute strategies. The Strategic Plan set a course of action for the next five years by outlining actions to effectively achieve objectives and establishing a framework for reporting progress City leaders and the community. Through the strategic planning process—including assessment and updating of orienting fundamental statements; robust stakeholder engagement; and analysis of opportunities, critical issues, and service gaps—Citygate served to maximize clarity, efficiency, and transparency for the City in pursuing Strategic Plan and community goals.

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Citygate performed an operational and physical asset study of the Public Safety Department of Lino Lakes, MN, including options for a staffing plan to meet the community’s needs and expectations for fire and police services, as well as providing estimated costs. Citygate was tasked to determine whether there are more effective, efficient, and improved deployment models for service delivery, consistent with state and national best practices. Citygate’s comprehensive review of the Department included analysis of organizational structure, operational functions, staffing and service levels, and Department performance to ensure the City’s current and future needs are met. To empower the Department to serve the community and reach the City’s goals and objectives, Citygate’s study also identified barriers to achieving desired service levels.

Citygate conducted a Citywide staffing analysis for the City of Novato’s Administration (including the City Manager’s Office, IT, City Clerk, Economic Development, Homeless Services, Communications, and Sustainability); Community Development; Finance; Human Resources (including Risk Management); Parks, Recreation, and Community Services; Police; and Public Works departments. Through document reviews, questionnaires, interviews, and detailed analysis, Citygate evaluated whether the existing staffing and structure aligned with the City’s priorities, providing recommendations on staffing levels and organizational structure, including specific position counts per function, as needed.