Leadership/Culture

Citygate conducted a Management and Operational Study for the University of Central Missouri Department of Public Safety, including a thorough, independent, and objective analysis of the UCM’s current organization, leadership structure, operations, deployment, and staffing levels. The assessment culminated in a Final Report that will serve as a foundation for future planning, budgeting, and decision-making, ensuring the continued provision of efficient and effective police services to meet the needs and expectations of the University. For this engagement, Citygate performed objective and data-driven analysis to provide UCM with recommendations guided by established industry standards and best practices, culminating in a review that serves as both (1) a credible and transparent basis for future university leadership dialogue, and (2) a foundational blueprint for UCM to assess leadership, maximize efficiency, and best utilize personnel and other resources. Through the course of this engagement, Citygate identified planned service delivery systems and staffing levels which best empower UCM to ensure adequate service levels, improve morale, and bolster operational effectiveness—consistent with UCM’s values of community, diversity, excellence, learning, opportunity, and service. Citygate also provided recommendations that are phased, scalable, tailored to UCM’s financial reality, and organized by short-term, mid-term, and long-term priority—including suggested implementation steps.

Citygate is currently conducting a comprehensive assessment of staffing and workload for the UC San Francisco Police Department. The workload assessment for this engagement will include analysis of calls for service data to determine actual service demand, workload distribution across patrol areas and shifts, community proactive policing, and executive protections workload. Citygate’s staffing assessment will define optimal staffing levels including type, frequency, and spatial needs for more than 60 physical sites; evaluate organizational structure and spans of control; and will suggest relevant alternatives to sworn response where applicable.

Scope of work: An operational analysis of Henderson Animal Care and Control to align the operation with best practices, ensure it is operating as efficiently and effectively as possible, and assess whether the current facility will meet the growing needs of the City of Henderson. This comprehensive operational analysis includes examination of staffing levels and workload, management and record keeping, animal intake and handling, fiscal management, sanitation, medical health, internal policies and procedures, the physical layout and design of the facility, future capacity needs, animal behavioral health and mental well-being services, animal intake processes, marketing programs, social media usage, and many other areas.

Scope of work: A standards of coverage study and organizational review for the cities of West St. Paul and South St. Paul South Metro Fire Department. Citygate will conduct a thorough review and analysis of services, staffing, apparatus, and facility options for the Department. Citygate's work includes, as requested, a comprehensive Standards of Coverage document analyzing resource deployment to determine whether the Department is properly deployed to meet its community’s risks and expectations; and a comprehensive review of organizational hierarchy, distribution of workload, and management practices weighed against contemporary organizational principles and business processes. A review of fire station locations and relevant recommendations will also be included, in which Citygate will analyze the Department’s current two-station response model to determine its effectiveness in providing present and future services, with comparative response model options analyzed in parallel. In delivering a report that will help create a template for future analysis, Citygate’s study will examine the effectiveness of inter-jurisdictional response to evaluate the benefits of the emergency services provided by the Department and its partners.

Citygate will assist Salt Lake City in evaluating the implementation of the building service process review completed by Citygate. This will also entail an analysis of the Building Services division’s performance measurement and management system. Citygate is also providing “on-call” auditing services for the City to assess performance, identify opportunities for improvement, and develop specific recommendations for action in the programs or functions selected by the City.

Citygate assisted Salt Lake City in evaluating the implementation of the building service process review completed by Citygate. This also entailed an analysis of the Building Services Division’s performance measurement and management system. Citygate provided “on-call” auditing services for the City to assess performance, identify opportunities for improvement, and develop specific recommendations for action in the programs or functions selected by the City.

Citygate completed the development of a strategic business plan for the Alameda County Fire Department. The design of this plan will be to guide the efforts of the Department over the next 10 years. This strategic plan will entailed the preparation of an environmental scan that identified key internal and external factors with potential to significantly impact the Department or the services it provides over the next decade, as well as, in conjunction with the Department’s Strategic Planning Committee, the refining of vision, mission, and values statements and the development of goals, strategies, and objectives to achieve the desired future state of the Department.

Citygate completed a comprehensive management study for the Lawrence Police Department in Lawrence, Kansas. Citygate’s assessment included a detailed analysis of every type of delivered services by the Department, covering its internal support services, community relations, and community oversight. A data-driven review considered the adequacy of the existing deployment system, scheduling, and staffing. We reviewed response time, crime, and call data that drives the recommendations for staffing in Patrol. The project also entailed formal community listening sessions with approximately 100 diverse community stakeholders, including the faith-based community, civic organizations, students, elected officials, and law enforcement, as well as the elderly, LGBTQ, African American, and Native American communities. In addition to interviews with the City Manager, the Chief of Police, and other key positions, this study also included an internet-based community survey to allow for the public to provide feedback regarding current and future service.

Citygate completed an organizational and operational review of Goleta’s City Manager and Neighborhood Services and Public Safety Departments, including all divisions within both Departments, with the strategic objective of enhancing organizational operations for current and future needs. This review included recommendations that addressed best practices, staffing ratios, organizational needs, performance measures, optimal organizational model based on available budget, streamlining procedures and processes, cost-saving technologies for current and future programs and operations, training and succession planning, current and future staffing requirements, and best management practices that complement the City’s codes and ordinances.

Citygate provided Interim Director services for wastewater, collection, and plant operations for the City of Pacifica. In addition to traditional interim duties, Citygate provided a report of Citygate’s findings and recommendations addressing organization structure, position roles and duties, and other related needed improvements.