Staffing

Citygate is currently conducting a comprehensive Operational and Organizational Assessment of the Public Works and Engineering Departments for the City of Dixon, CA. The assessment will include an analysis of existing conditions related to organization, staffing, resource allocation, technology, and budgetary and funding elements of the departments to ensure the City can meet current and future service demands. Citygate will identify opportunities to improve efficiency, customer service, collaboration, and organizational effectiveness; and will provide practical recommendations for an optimal organizational structure and leadership model—including support related to the recruitment of a new Director of Public Works. Citygate’s final report will also provide a prioritized implementation roadmap to guide the successful execution of the study’s recommendations.

Citygate conducted a Management and Operational Study for the University of Central Missouri Department of Public Safety, including a thorough, independent, and objective analysis of the UCM’s current organization, leadership structure, operations, deployment, and staffing levels. The assessment culminated in a Final Report that will serve as a foundation for future planning, budgeting, and decision-making, ensuring the continued provision of efficient and effective police services to meet the needs and expectations of the University. For this engagement, Citygate performed objective and data-driven analysis to provide UCM with recommendations guided by established industry standards and best practices, culminating in a review that serves as both (1) a credible and transparent basis for future university leadership dialogue, and (2) a foundational blueprint for UCM to assess leadership, maximize efficiency, and best utilize personnel and other resources. Through the course of this engagement, Citygate identified planned service delivery systems and staffing levels which best empower UCM to ensure adequate service levels, improve morale, and bolster operational effectiveness—consistent with UCM’s values of community, diversity, excellence, learning, opportunity, and service. Citygate also provided recommendations that are phased, scalable, tailored to UCM’s financial reality, and organized by short-term, mid-term, and long-term priority—including suggested implementation steps.

Citygate prepared a staffing and equipment analysis to provide fiscal impact understanding to the Town of Ross should it choose to staff a fire station permanently rather than solely maintain its current contracted services as part of the Ross Valley Paramedic Authority (RVPA), which provides ambulance and paramedic services to the entire Ross Valley area of Marin County. Citygate provides a cost model for personnel, annual maintenance and operating expenses, capital equipment, and fire apparatus for the Town’s decision-making processes going forward.

Citygate conducted a Standards of Cover Study and Community Risk Assessment for the City of Sugar Land, TX, Fire Department. Citygate provided in-depth planning to assist in the provision of both near-term and longer-term fire services, including evaluation of fire station locations, resources, and capacity; traffic and development concerns; the workload unit-hour utilization of both paramedic and fire units; and Department staffing. Citygate’s detailed Community Risk Assessment was developed in alignment with best practice standards to form the basis of risks to be protected and desired outcomes to drive needed staffing across the City’s service area for first-due and multi-unit responses.

Citygate completed a project to provide consulting and architectural services and develop a 10-year Public Safety Master Plan for the City of Surprise, AZ, including recommendations for service models to assist the Public Safety departments (Fire-Medical and Police) to achieve new organizational and programmatic goals and ensure alignment with both the City’s General Plan and the Mayor and Council Strategic Plan. In addition to an updated assessment of all facets of public safety operations, organization, and staffing, Citygate’s work, in partnership with LEA-Architects, LLC, included an outline for the construction planning and development of the City’s Public Safety Operations Center (PSOC).

Citygate conducted a review of the current arrangement for fire protection services within the City of Minneapolis, Minnesota, including a review of existing City Fire Department performance expectations for Citywide fire station, staffing, and apparatus needs. This project included assistance with the purchase and implementation of the FireView(TM) deployment analysis software program, with coaching and advising Fire Department staff in deployment analysis. The Final Report provided statistical and map-based exhibits justifying fire services deployment based on the risks and community expectations in Minneapolis.

Citygate assessed Fire Department services for the University of California at Davis. For this engagement, Citygate identified Department strengths, opportunities, and areas of concern and provided a review of Department operations. Citygate also identified ways the Department could strengthen over time to align with industry standards and best practices. Key areas of focus for this assessment included organizational structure; Department mission and obligations; staffing; equipment, apparatus, and technology; response times and performance metrics; standard operating procedures; risk assessment and emergency preparedness; mutual aid and interagency cooperation; community relations and public education; and health and safety programs.

Citygate conducted a comprehensive, data-driven assessment of the Public Works and Community Services departments for the City of Casa Grande, AZ, with priority emphasis on the Fleet and Facilities Division of the Public Works Department and the Parks Maintenance Division of the Community Services Department. Citygate evaluated the operational efficiency and effectiveness of the departments to produce a thorough report tailored to City management and departmental leadership that identifies opportunities for improvement and includes actionable recommendations grounded in best practices and stakeholder feedback. For this analysis, Citygate thoroughly assessed key issues regarding organizational structure, staffing, communication strategies, and operational processes and tools within each department. Citygate’s recommendations will assist the City in determining whether the current structure is the most effective for the departments’ needs; whether each division is appropriately staffed and whether staff members possess appropriate levels of responsibility; whether there are potential process or procedural improvements; and whether new tools can be identified to increase departmental efficiencies; also providing other strategies to bolster performance and overall efficacy.

Citygate conducted a salary study of on-call positions for the County of Contra Costa, CA. Citygate assessed 45 classifications in contrast with comparator agencies from nine Bay Area counties, including base salary ranges and premium or special pay, and calculated new median salary understandings for the County to ensure the base salary competitiveness of selected classifications. For this study, Citygate also identified special pay differentials, including on-call pay or equivalent supplemental pay, as provided by comparator agencies, and documented market data within the regional labor market.

Citygate conducted an objective assessment of the Police Department for the Village of Northbrook, IL to provide the Department with a comprehensive Staffing and Organizational Plan. Citygate’s assessment included analysis of dedicated and undedicated time for patrol officers, current service delivery models, and the Department’s organizational structure. Citygate also analyzed the Village’s evolving residential population and significant commercial development growth over the last twenty years, with resultant increases to service demand and workload that have not been addressed through new understanding of service levels and patrol zone configurations. Citygate’s final report served to guide policymakers and the Department in prioritizing appropriate staffing levels and relevant services while strategically planning for the future.