Ms. Yates, a Certified Animal Welfare Administrator, has over 30 years of leadership experience in program management, administration, operations, strategic planning and assessment, policy development, collaboration and team building, public speaking and advocacy, and consensus building among governmental agencies and public and private interest groups. Her background encompasses the public and private sectors, and she has extensive knowledge and experience with utilizing public/private partnerships for greater impact and service delivery. She has been responsible for the successful innovation and management of large-scale volunteer programs and the implementation of emerging industry trends to improve live release rates, increase positive outcomes for shelter animals, and provide enhanced support to communities. She has managed a full-service animal care and control department which included shelter operations and field services, contract management, low cost spay/neuter, animal licensing, investigations, enforcement, adoptions, program and policy development, and budget management. She has grown nonprofit organizations into stronger municipal partners, built coalitions, and led the efforts to broaden community collaboration for greater impact. She has demonstrated success in assessing and resolving complex organizational issues and challenges. Her extensive experience includes bringing together stakeholders from federal agencies, state and local governments, advocacy groups, and members of the public to build consensus and create shared goals.
“I was absolutely thrilled with the report because it was very comprehensive, very detailed. I call it the ‘time-in-motion study’ almost and some of the aspects [are] ‘how does your paper flow? How can you make your processes better? . . . As a government agency, how can we provide better service to the constituents?’ And to us we think that this study identifies those things down to all of the small paper processes and flows.”
Retired City Manager City of Vista, CA
“I am very much appreciative of Citygate’s comprehensive view of all the issues. And you have been very candid and very forthright in the problem areas that you have identified and we appreciate that. Quite often sometimes people choose to gloss over those issues and therefore we never can get a real good handle on the problem to resolve it. And I very much appreciate your insight and your intuitive natures that you have all experienced in your government services and trying to identify where our problem areas are so we can identify for the public. I very much appreciate the idea and the comments that you made that we are talking about the citizens who come to the planning Department as customers. And so you’ve done a great service for us and we are certainly appreciative of all your efforts.”
Commissioner Jackson County
“I wanted to offer my compliments to Citygate, to Mr. Gary for this very comprehensive report.”
San Luis Obispo Council Member
“I think Citygate has done a great job. It seems like you’ve been most thorough and even-handed in your evaluations and you’ve given us certainly a lot of suggestions and guidelines to work with.”
City of Vista, CA
“Thank you so much for all you have done. And it’s so comprehensive, I know it’s going to take a while for us to digest it all, but I think you’ve come up with some really good recommendations.”
Pro Tempore City of Vista, CA
“I am really, really impressed. I am impressed at the exhaustiveness of your study, impressed at the honesty and candor with which you expressed your findings; I am very impressed at the constructive tone of it, and that you came in under budget as well. So, thank you very much. I think that this document is going to be a cornerstone for us really moving forward for the next five, ten, twenty [years], half a century.”
Salt Lake City Council Meeting
