With over 44 years of a distinguished fire services career, Chief Robertson served in all ranks except for Battalion Chief, from Firefighter to the Executive Assistant Chief / Chief of Staff, of the one-thousand-person City of Fort Worth Fire Department, where he also served as Chief of Training, Emergency Services, and Apparatus. He was recognized for valor and excellence in service by the Fort Worth Fire Department on numerous occasions and was one of the original members of the Texas Task Force 1 USAR as a squad leader. He managed the Equipment Section for seventeen years, oversaw the Fire Apparatus Shops, led the Training and Education Division, and managed the Fire Department 9-1-1 Communications Center, which dispatched between three hundred and five hundred incidents per day and provided dispatching for three other suburban fire departments. In addition, Chief Robertson oversaw the City of Fort Worth’s Emergency Management Office, and he served as the Assistant Chief over the Quartermaster and Supply Division.
“Thank you so much for all you have done. And it’s so comprehensive, I know it’s going to take a while for us to digest it all, but I think you’ve come up with some really good recommendations.”
Pro Tempore City of Vista, CA
“I really, really enjoyed reading your Word product. I appreciate the fact that it was direct, it was constructive, and . . . it wasn’t finger-pointing, it was just . . . the facts. And I think that the money was well spent.”
Salt Lake City Council Meeting
“I was absolutely thrilled with the report because it was very comprehensive, very detailed. I call it the ‘time-in-motion study’ almost and some of the aspects [are] ‘how does your paper flow? How can you make your processes better? . . . As a government agency, how can we provide better service to the constituents?’ And to us we think that this study identifies those things down to all of the small paper processes and flows.”
Retired City Manager City of Vista, CA
“Thank you so much for this training. This was the best PIO training I’ve ever received.”
S-403 Information Officer class participant
“I think this is one of the most comprehensive reports and I think probably one of the best presented reports I’ve seen in my years in government service. I want to start off by commending you for that and acknowledge that the work that you were able to do with cooperation from all of the different firefighting agencies in this region was second-to-none.”
Supervisor First District San Diego County
“I am very much appreciative of Citygate’s comprehensive view of all the issues. And you have been very candid and very forthright in the problem areas that you have identified and we appreciate that. Quite often sometimes people choose to gloss over those issues and therefore we never can get a real good handle on the problem to resolve it. And I very much appreciate your insight and your intuitive natures that you have all experienced in your government services and trying to identify where our problem areas are so we can identify for the public. I very much appreciate the idea and the comments that you made that we are talking about the citizens who come to the planning Department as customers. And so you’ve done a great service for us and we are certainly appreciative of all your efforts.”
Commissioner Jackson County
